Emergency Support for AI, Automation & IT Administration
When a technical problem cannot wait: book a prioritized support ticket and receive short-notice assistance from Bits and Friends. We help with urgent issues around AI agents, automation workflows, system integration, IT administration, ticketing, and technical failure analysis.
What you get
Not every problem fits a normal consultancy process. When an automation breaks, an AI agent delivers wrong results, an interface stops working, or an IT administration issue needs swift assistance, you can book an emergency support ticket directly.
After booking we capture the case structurally, assess urgency, and support you remotely with analysis, narrowing down, and next steps. First reaction within 4 business hours Mon–Fri 9–17 CET.
Three bookable packages
For acute analysis, first assessment, and concrete recommendation.
- Intake of the problem
- Review of provided information
- Technical first assessment
- Recommendation for action
- Up to 60 min remote analysis
For cases where analysis is not enough and active support is needed.
- Prioritized intake
- Structured problem analysis
- Remote session
- Active support on configuration/fix
- Up to 3h support time
- Short result documentation
For companies that need recurring short-notice assistance.
- Monthly 4h allowance
- Prioritized reaction
- Dedicated technical contact
- Support for AI, automation, IT, integration
- Optional monthly review session
Payment handled via Stripe payment link. You receive the link by email after case submission; work starts prioritized after payment.
Fit / no fit
✓ Suitable for
- AI agent not working as expected
- Automation workflow breaks
- Interface delivers wrong or no data
- Ticket or ITSM automation produces errors
- RAG system finds or scores content incorrectly
- Script, runbook, admin process needs a fast check
- Technical error must be narrowed down quickly
- External assessment is urgently needed
✗ Not suitable for
- Guaranteed instant resolution without analysis
- 24/7 operation without a separate contract
- Life-, health-, or safety-critical emergencies
- Production changes without customer approval
- Full project delivery within a single ticket
How it runs
- Pick package and submit case — click "Book Basic / Extended / Retainer" above; capture contact and problem details in the form.
- Confirmation & payment link by email — within the next business hours you receive confirmation and Stripe payment link for the chosen package.
- Prioritized processing after payment — we confirm appointment, start analysis or remote session.
- Outcome & recommendation — you receive a recommendation (Basic), active work with documentation (Extended), or ongoing availability (Retainer).
Legal notes
- No specific outcome is guaranteed. The ticket covers analysis and support within the booked time frame.
- Additional effort is offered separately.
- Reaction time applies within business hours (Mon–Fri 9–17 CET) unless a 24/7 contract is in place.
- Remote access only with explicit customer approval.
- Credentials must not be transmitted through the form.
- Data protection per privacy policy.
FAQ
How quickly do you start after booking?
First reaction within 4 business hours Mon–Fri 9–17 CET. Extended/Retainer usually same business day; Basic at the latest next business day.
What if the problem exceeds the package?
You receive a concrete follow-up offer with effort and approach. You decide whether to commission it.
Is the retainer monthly cancelable?
Yes. Cancelable monthly at end of month; unused hours expire at month end. Carry-over only with prior arrangement.
How do I pay?
Stripe payment link by email after case submission. Visa, Mastercard, SEPA. Invoice attached to the confirmation email; Stripe receipts on request.
Is there 24/7 support?
Not in the three base packages. For 24/7 standby we create an individual service contract with on-call flat fee. Speak to us separately.
Question about the offer?
If you are unsure which package fits or whether your case is eligible — write us a short note, we reply within the business day.
> Send a quick question